F02 – Evaluate stakeholder satisfaction
This management activity belongs to the Program Closure group. The activities in this group tie up the loose ends and close the program when it’s complete or canceled.
This is a draft of the manual for review. If you have any comments, please email them to info@omimo.org. Please check back for the final version.
What
Send short anonymous questionnaires to relevant stakeholders to evaluate their satisfaction with the whole program.
Why
At this time, not much can be done to improve stakeholder satisfaction, and the main purpose of the evaluation is to have it on record for further analysis of the program and to generate lessons learned for future use.
Who
It’s the responsibility of the program manager to evaluate stakeholder satisfaction.
How
Online forms are usually a practical option for sending the questionnaire, but depending on the audience, you can use paper-based questionnaires as well.
You may need to have more than one type of questionnaire for different groups. In general, ensure you’re designing the questions very well so that you can make the best use of this opportunity. Keeping the questionnaire short usually helps, although, since it’s the end of the program, it can be longer than the monthly questionnaires.
Store the result in the Health Register and make sure it’s reflected in the target Scenario as well.