F01 – Double-check and hand over the outputs

This management activity belongs to the Program Closure group. The activities in this group tie up the loose ends and close the program when it’s complete or canceled.


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What

In this activity, you double check that all project outputs are as expected and all the follow-up items are closed, and then you’ll hand over the outputs to the internal or external customer.

If the program is canceled, this activity may or may not be required.

Why

The goal is to have an official handover and approval, which is a prerequisite for complete closure of the program. Remember that having programs that are almost done but are frozen in their last stages is a waste of resources and complicates your portfolio management. It’s best to close things and move on to new endeavors.

Who

The program manager and custodians are responsible for making sure that all follow-up items are closed. The program manager is responsible for the handover of the outputs.

How

When a project inside the program is finished, its project manager will hand over its outputs to the program manager in D02. The program manager checks the scope and quality of the output with the help of specialists in the solution ideation team, and if everything is fine, approves and accepts the output.

Some programs collect all the outputs and wait for the end of the program to transfer them to their final owners. However, in some programs, it may be necessary or beneficial to transfer some or all the outputs as soon as they are ready and not wait for the end of the program. The disadvantage of doing so is that it limits access to the output, which may cause friction for other projects in the program. The advantage is that it may allow the owners to start operating the output and generate benefits, as well as realistic feedback.

To make sure all outputs are ready to be transferred, you should not have any open items in your Follow-Up Register. All items should be closed, which means they should be completed, canceled, or transferred. The “transferred” status is specifically for this activity: There may be a few remaining works, and waiting for them to finish may make the program too long. If possible, the remaining works will be listed and transferred to an operations team, and then the program can be closed.

At the end, update the active Scenario to reflect the latest facts in it. In that way, it will be more useful as a source of inspiration for future programs.