---
title: Capture lessons and plan for improvements
acode: E02
principles:
  - 2
  - 3
  - 4
  - 5
---

After aggregating the responses to the satisfaction evaluation, invite all team members and facilitate a workshop for them to plan improvements based on the results of the satisfaction evaluation, and to share the lessons they've learned during the month. Record all items in the **Follow-Up Register** and assign a custodian to each item for its follow-up activities. 

[Follow-Up Register template](/en/modules/p3.express/manual/v2/follow-up-register.ods)


## Purpose 

This workshop has two main purposes: designing effective improvement plans and team building. 

It's helpful to use a workshop for planning improvements instead of planning everything by yourself, because [the Wisdom of Crowds](https://en.wikipedia.org/wiki/Wisdom_of_the_crowd) can help you generate better plans, and you will also have the team members' buy-in. 


## Common pitfalls 

Consider the following to avoid some of the commonest problems in this area: 

* You can only get proper results from a workshop when it's facilitated properly. You can use techniques such as [Delphi](https://en.wikipedia.org/wiki/Delphi_method) in your facilitation. 
* When possible, gather the opinions anonymously to ensure that participants are comfortable and can freely express their opinions. You can use a proper software application to ensure anonymity, and also to speed up the process. 
* Avoid [anchoring](https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)) people to one or a few ideas, and use a neutral framing for problems. 


